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Hitachi in Oceania

Result: Save more in human resources costs and more time to support people

Result

Mr Doedens is already saving more than $100,000 in human resources costs per year, in addition to the benefits of correct time sheets and correct staffing payments.

“lt has reduced a lot of time wasted dealing with administration tasks.”

Staff now have more time to support people. “Clients now get more quality time, and they have staff that are not bogged down with paperwork, sending it back and forth, or chasing up issues with their pay,’ he says.

In this video: STAR Tasmania CEO, Ralph Doedens discusses how Hitachi solutions enables cost savings and improved services for disability services.(1min, 05s).

“Managers can actually manage client support more than paperwork. We’ve got much more time to actually provide improvements in our quality of service to clients.’

There was also an unexpected cultural benefit that flowed from the introduction of Hitachi’s finger vein scanners.

Mr Doedens says his employees were largely computer illiterate before they were introduced to this new technology, but many of them have now taken a step toward computers in general, adding further efficiencies.

He calls it a revolution in the way people think about how they use technology.

“I had one of the staff members, who actually has been opposed to computers for some time, actually ask me when are we going to introduce an intranet!’

The system also helps track support workers as they visit multiple sites.

Ralph Doedens, STAR Tasmania CEO

“We have saved more than $100,000 in human resources costs per year, in addition to the benefits of correct time sheets and correct staffing payments. lt has reduced a lot of time wasted dealing with administration tasks.”

Ralph Doedens,
STAR Tasmania, CEO

“The Hitachi vein scanner will just recognise their vein scan at each location and it will tie it to the roster that’s applicable to that location. Meanwhile, staff morale is improving. "It has actually made their lives a lot easier.”

“They don’t come to work to process paperwork, they come here to support people with disabilities,” Mr Doedens said. “So if we can take all that paper away, it’s a great thing and a great outcome for their job satisfaction, for their staff morale, it also increases their confidence that everything’s happening as it should be. You get staff that are actually now feeling comfortable with their payslips as they arrive, not having to go through them with a fine tooth comb to see if we’ve made an error’

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