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Hitachi in Oceania

Challenge: Paper-based human resources management


Managers at STAR supervise 16 centres, all of which provide high level supports and operate within their own semi-autonomous environment but with the same values of “listening with heart”, “achieving dreams” and “celebrating life”.

Each site operates in unique ways, catering in a bespoke manner for individuals or a group of people with disabilities.

STAR ‘s CEO, Mr Ralph Doedens, says he's proud of the fact the organisation has been able to support people in the community. They can now live full and valued lives in the community," he said.

In this video: STAR Tasmania CEO, Ralph Doedens explaining the challenge in the paper-based human resources management and implementing Hitachi Finger Vein Systems. (1min, 29s).

“We also provide respite services – which offers overnight support for people with disabilities – and provides their main carers with a much needed break.” But Mr Doedens knows that he needs to continually look at introducing more efficient systems to reduce overhead costs, otherwise the organisation’s ongoing financial viability might be threatened and hundreds of people might miss out on accessing support services.

“We’re always running on very tight margins as an organisation so if there’s a small surplus you’re happy. If there’s a deficit this will impact on the quality of service that can be provided to people with disabilities and their families...”

An experienced for-profit business manager, Mr Doedens identified human resources management as one of the organisation’s biggest challenges.

Ralph Doedens, STAR Tasmania CEO

“Before we got involved with the Hitachi vein scanner and the systems surrounding it, we had a very manual paper-based system. Triple handling this paperwork cost STAR approximately $100,000 more per year than what is achieved with the new systems in place. This was an unsustainable situation.”

Ralph Doedens,
STAR Tasmania, CEO

“That’s money and time that we’ve lost that we could spend supporting the people we’re actually here to support,” he said.

On the next page, we will explain why was Hitachi the right technology to choose?

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