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Hitachi in Oceania

Washing Machine Product FAQs

  • Why is the Reduced Tangle operation not working?

    Please note that Reduced Tangle operation will not be available if the program is set on ‘Rinsing’ or ‘Spinning’ mode only. Please also make sure that the washer is not overloaded.

  • Why is the washing machine noisy during spinning process and indicates C4 error code sometimes?

    This is because the clothes are not balanced inside the washing tub.When this occurs, please pause the spinning operation, open the lid and do some adjustment on the clothes. Make sure clothes are distributed evenly in the tub and not tilted to one side only.Please also make sure thatthe machine is installed on a level ground firmly.

  • Why is my clothes covered with some fuzz or lint balls after washing?

    This could be related to the fabric material of the clothing, such as woven or knitted items. In this case, turn the clothes inside out before washing to prevent fabrics from running off. It is better to separate them from other clothes to minimize the friction during washing, and to use a wash net to protect it. Adding a bit of the softener may be helpful as well. To remove the lint, you can try a lint remover.

  • Why is noisy sound heard from drain pipe during draining process?

    The drain pump pushes and drains water at the end of washing/rinsing process. When the water is reduced to a certain low level, the noisy sound of rushing water in the drain pipe is heard. This is because the water is under pressure, meaning there is little air mixed with the water to make noise as it travels through the pipe.

  • How do I get rid of the bad odor in the washing machine?
    • Do clean up the drainage area regularly.
    • Leave the door open to air for a while after washing.
    • Clean your washer tub regularly using tub clean function.
  • Why are there some dark spots /stains on my clothes after washing?

    Over long time of use, the washing tub surface could have dirt sticked to it. This dirt is not easy to be cleaned by brushing, if left unattended, slime and grime would appear and will eventually stick to the clothing. Run the tub cleaning process by applying the washing machine tub cleaning powder that can be easily purchasable from the market.

  • What should I do if the washing machine is locked and the lid cannot be opened?

    When the power was cut off during operation, it will result the washing machine to be locked. Restart the machine; wait for a while and then the lock would be released automatically when you hear a “click” sound. Contact the service centre if the lock is still not released.

  • Why does water leak on the floor?

    Check if the drain hose is installed properly and if any holes on it. Check the conditions of the water supply hose and the one touch joint that links the tap to the water supply hose. Either it could happen due to wear and tear or that it has loosened over long time use.

  • Why does the water flow into the washing machine very slowly?

    This might be due to blockage in the water inlet valve or low water pressure from the tap.If there’s no blockage and water pressure is normal.

  • How often do I need to clean the lint filter for my washing machine?

    Do clean the lint filter after every wash as the washing machines collect lint during the wash cycle and if it is not removed and gets accumulated, the lint may stick on the laundry during washing or block the drain pipe when draining.

  • How do I select the correct washing program?
    • Fuzzy - usually normal household clothing or outside clothing
    • Speedy - lightly stained clothes as washing time shortens.
    • Strong - heavily stained clothes such as socks, sportswear or worker uniforms
    • Manual - you may set your own water level and wash cycle
    • Soft - towel or such types of materials.
    • Blanket - Big items such as blankets, bed sheets, comforters and etc.
    • Delicate - clothes with lace, bras, underwears, silk or any clothes of delicate material

    *Do ensure to choose the right program to maintain and protect your clothing and washing machine

  • Are there any helpful tips for machine washing clothes?
    • When washing delicate clothing, put them in washing net.
    • Please remove soil or dirt from laundry before washing.
    • Turn woven or knitted items inside out before washing to prevent fabrics from running off.
    • Secure strings and pull zips up before putting laundry into the washing machine.
    • Put bulky or floating laundry in basket first.
    • Before putting the clothes in the washing tub, please clean the heavily stained part such as collars and cuffs using stain remover or spot cleaner.